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Empire Tankless

Privacy Policy

Last updated: 2026-05-18

1. Information We Collect

Empire Tankless ("we," "us," or "our") collects information you provide directly to us, including:

  • Name and contact information (email, phone number, address)
  • Service requests, photos of your existing water heater, and project details
  • Communication history with our team
  • Payment information (processed securely by third-party providers)

We also automatically collect technical information such as IP address, browser type, and pages visited via standard web analytics.

2. How We Use Your Information

We use the information we collect to:

  • Provide virtual estimates and quote tankless installation, repair, replacement, and maintenance services
  • Schedule appointments and coordinate with our partner plumbers
  • Process payments and send service-related communications
  • Respond to your inquiries
  • Submit SoCalGas rebate documentation on your behalf when applicable
  • Improve our website, services, and customer experience

3. Sharing of Information

We share your information only with:

  • Vetted local plumbing partners who perform the actual installation, repair, or maintenance work
  • SoCalGas, when submitting rebate documentation on your behalf (with your authorization)
  • Payment processors for transaction handling
  • Service providers (analytics, email delivery) that support our operations
  • Law enforcement when required by law

We do not sell your personal information to third parties.

4. Data Retention

We retain your information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Service records (warranty-relevant documentation) are typically retained for at least 15 years to support manufacturer warranty claims.

5. Your Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what information we collect, the right to delete personal information, and the right to opt out of certain data uses. To exercise these rights, contact us at team@empiretankless.com.

6. Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience and analyze traffic. You can control cookies through your browser settings.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure, but we work to minimize risks.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy occasionally. The "Last updated" date at the top reflects the most recent revision.

10. Contact Us

Questions about this privacy policy? Reach out:

Call for Free Estimate